call center story Archives ⋆ RU Living Life

LIFESTYLE 23 Aug 2021

How working in a Call Center messed up my mental health and why companies need to change the evaluation system for their agents

I guess most of you already know that I’ve worked for a large American corporation as a Customer Experience agent. That’s just a fancy title for Call Center, just letting you guys know this right now so we can get that out of the way. And I also managed to survive two years and three months at that job. Some will say that’s nothing, but I had people telling me „That’s too much time in a Call Center”. The weird thing is, I agree with both statements equally (but that’s another conversation, for another sunny day). Being a Call Center agent has taught me a lot of things, and I bet the people who also worked in this toxic environment will agree, that patience is the one good thing we all learnt to master because of this job. Am I right or am I right? Unfortunately, there are a lot…

STORIES TO KNOW 11 Jul 2021

Story from a Call Center: How did a customer fell in love with my voice

For those of you who don’t know, back in the day I worked for a large American Corporation as a Customer Experience agent on the Spanish market. Because this was a few years back, I gotta be honest, I totally forgot about this until yesterday. I only worked for two years and three months at this company, but believe you me, this was plenty of time to go through a lot of experiences and situations that I never thought I’d have to face. Getting back to the actual story, first of all, what you need to know is that the case itself from the very beginning started on the wrong foot. This customer, a host, called because he had some doubts about an upcoming reservation. Keep in mind, the check-in date was later on, a week from the day he called if I remember correctly. The host starts to…

STORIES TO KNOW 24 Jan 2021

Story from a Call Center: How Sam and Dean from Supernatural saved the day after a man claimed a presence in the house

Whoever knows me, knows I can’t watch horror movies, not even to save my life. Ok, scratch that, maybe I will, but that’s the only case where I would actually watch a horror movie. The scary part in a horror movie is that almost every time it’s based on a real story. This is where it gets real for me. This particular story is not mine, because if it was, I would probably just hide under my security blanket. But in this case, I heard the story from Andreea, who’s a dear friend and I laughed thinking about the entire situation. Make no mistake. This is no laughing matter, guys. But hearing this as an outsider, you gotta admit, it’s pretty hilarious. Read the entire story and judge for yourself: Working in outsourcing is the kind of job about which the best thing is that you will „never know…