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I guess most of you already know that I’ve worked for a large American corporation as a Customer Experience agent. That’s just a fancy title for Call Center, just letting you guys know this right now so we can get that out of the way. And I also managed to survive two years and three months at that job. Some will say that’s nothing, but I had people telling me „That’s too much time in a Call Center”. The weird thing is, I agree with both statements equally (but that’s another conversation, for another sunny day). Being a Call Center agent has taught me a lot of things, and I bet the people who also worked in this toxic environment will agree, that patience is the one good thing we all learnt to master because of this job. Am I right or am I right? Unfortunately, there are a lot…

Back in the day I was working for a large American corporation as a Customer Experience agent. I don’t know how many of you worked in a Call Center before, but let me tell you… boy you hear some stories in places like this. And this one stuck with me. A good story always starts with „It was a warm summer day, when suddenly…” but in my situation it was something more like „It was a regular shift untill…”. Well, until I got a call from a a user saying that they need help immediately. Like a good agent that I was a followed protocol and authenticated the user ASAP so I can proceed to solve the issue at hand. That specific user did not want help for themselves exactly. And this is where is gets tricky. The customer wanted to let us know that someone from her family is…

This is not my story. I wish it was. I am not that cool tho’. This is a story I heard a while back from someone very dear to me. I loved it and I thought everyone should read it. In my mind this is the kind of story you tell your grandkids to be honest. His name is Ștefan, a Team Leader and also a Fashion Designer student at London College of Fashion. The story goes like this: I was working for one large American corporation and coincidentally, it was also my first job. I had been dealing with crazy customer demands, system errors, convoluted situations caused by improper handling of situations and all in all, messy situations. One may say working in call center and customer service is hell, but I may say it is one of the most rewarding experience I was able to get. Amongst its…

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